Refund and Cancellation Policy

1. Introduction

At DVP Digital Marketing ("we," "us," or "our"), we are committed to providing high-quality digital marketing services and ensuring client satisfaction. This Refund and Cancellation Policy outlines the terms and conditions regarding refunds, cancellations, and service termination.

By engaging our services, you agree to the terms of this Refund and Cancellation Policy. We reserve the right to modify this policy at any time, with changes becoming effective immediately upon posting on our website.

2. Service Agreements and Contracts

When you engage our services, we will provide you with a detailed service agreement or contract that outlines:

• The specific services to be provided
• The duration of services
• Fees and payment schedules
• Deliverables and timelines
• Specific terms regarding cancellation for that particular service

The terms in your specific service agreement or contract will take precedence over this general policy if there are any discrepancies.

3. Refund Policy for Digital Marketing Services

Due to the nature of digital marketing services, which involve significant time, resources, and specialized expertise, we maintain the following refund policy:

3.1. Monthly Recurring Services

For services billed on a monthly recurring basis (such as SEO, social media management, or PPC campaign management):

• No refunds will be provided for services already rendered.
• If you cancel your service before the end of a billing cycle, we will not issue a prorated refund for the unused portion of that month.
• Future billing will be discontinued upon proper cancellation notification as outlined in Section 5.

3.2. One-Time Services

For one-time services (such as website design, content creation, or digital strategy development):

• If you cancel before work has begun, you may receive a refund of up to 75% of the payment, with 25% retained as an administrative fee.
• If you cancel after work has begun but before completion, refunds will be prorated based on the percentage of work completed, minus a 25% administrative fee.
• No refunds will be issued after the service has been fully delivered.

3.3. Deposits and Setup Fees

Deposits and setup fees are non-refundable, as they cover initial research, strategy development, and account setup that are performed immediately upon engagement.

4. Exceptions to the Refund Policy

We may consider exceptions to our refund policy in the following circumstances:

4.1. Service Failure

If we fail to deliver the services as outlined in your service agreement or contract, you may be eligible for a full or partial refund. This will be evaluated on a case-by-case basis and requires documentation of the specific failures.

4.2. Duplicate Charges

In the event of duplicate charges or billing errors, we will promptly refund the incorrect amount upon verification.

4.3. Special Circumstances

In exceptional circumstances (such as major illness or unforeseen events), we may consider refund requests outside our standard policy. These will be evaluated on a case-by-case basis and require appropriate documentation.

5. Cancellation Policy

If you wish to cancel our services, the following terms apply:

5.1. Cancellation Notice Period

For monthly recurring services, a written notice of cancellation must be provided at least 30 days before the next billing cycle.

For services with a fixed term contract (e.g., 6-month or 12-month agreements), please refer to your specific contract for cancellation terms.

5.2. How to Cancel

To cancel your services, you must submit your cancellation request in writing to:

• Email: contact@dvpdigitalmarketing.shop
• Mail: DVP Digital Marketing, Shop No - 21, Sharee Shayam market, near bus stand, Mandapeta, Andhra Pradesh, 533308

Your cancellation request should include your name, company name (if applicable), the service(s) you wish to cancel, and the reason for cancellation.

5.3. Confirmation of Cancellation

We will confirm receipt of your cancellation request within 3 business days. If you do not receive confirmation, please contact us to ensure your request was received.

6. Early Termination Fees

For services with a fixed-term contract, early termination may incur fees as specified in your service agreement or contract. These fees typically account for:

• Discounted rates that were applied based on the committed term length
• Resources allocated to your account that cannot be immediately reassigned
• Strategic planning and setup that was performed at the beginning of the service period

7. Service Termination by DVP Digital Marketing

We reserve the right to terminate services under the following circumstances:

7.1. Non-payment

If payment is not received according to the agreed-upon terms, we may suspend or terminate services after providing notice and a reasonable opportunity to resolve the payment issue.

7.2. Violation of Terms

If you violate any terms of our service agreement, Terms and Conditions, or other applicable policies, we may terminate services after providing notice of the violation.

7.3. Unethical or Illegal Requests

If you request services that we determine to be unethical, illegal, or in violation of search engine or platform guidelines, we may terminate services immediately.

7.4. Abuse or Harassment

If you or your representatives engage in abusive or harassing behavior toward our staff, we may terminate services immediately.

8. Post-Termination Procedures

Upon termination of services, whether initiated by you or by us:

• We will provide you with any deliverables that have been completed and paid for.
• We will transfer ownership of applicable assets and provide access credentials as specified in your service agreement.
• We will cease all ongoing work and remove your business from our active client list.
• We will maintain confidentiality of your business information as outlined in our Privacy Policy.

9. Dispute Resolution

In the event of a dispute regarding refunds, cancellations, or service termination:

1. Contact our customer service team at contact@dvpdigitalmarketing.shop to attempt to resolve the issue directly.
2. If the issue cannot be resolved through customer service, please submit a detailed written account of your concerns to contact@dvpdigitalmarketing.shop.
3. We will review your submission and respond within 10 business days.
4. If we cannot reach a mutually satisfactory resolution, the dispute resolution procedures outlined in our Terms and Conditions will apply.

10. Payment Processor Policies

For payments made through third-party payment processors (such as PayPal, Stripe, or credit card companies), the payment processor's refund policies may also apply. In some cases, refund requests may need to be submitted through these platforms according to their specific procedures and timelines.

11. Contact Information

If you have any questions about this Refund and Cancellation Policy, please contact us at: